Overview of Buttons

Each of the NT200 buttons can have multiple functions, depending on whether you press and release, or you press and hold (for about 3 sec.)

“Source” / Device-to-Device

Pairing Press to set the “source” that triggers instructions. “Source My hits” means you will only hear instructions right after you hit the ball. “Source opponent hits” means you will only hear them when your opponent hits the ball. Finally, “source both” means you will receive instructions in both situations. “Source both” is recommended if you are playing with a partner. “Source both” is only possible if you have paired the two devices with each other (see below).

Press and hold at the same time as your opponent presses the same button in order to pair the two devices with each other.

Warranty and Returns

General Return Policy

If you are unsatisfied with your purchase from the NeuroTennis Store for any reason, you may return it and request a refund subject to the conditions below.

All non-warranty returns will incur a 15% restocking fee based on the original purchase price. If you received free shipping on your order, we will also deduct our shipping costs from any eligible refunds.

To receive a refund of your purchase price, excluding any shipping charges, non-refundable taxes, and restocking fees, you must follow these three steps:

Request a return authorization by emailing support@neurotennis.com within 15 calendar days of receiving your order, and we will reply with a return authorization number and shipping instructions.
Return your purchase (including all parts included in the original package) in good physical condition.
Include the return authorization number with your return (either on or within the package).

If your return does not meet any of these conditions, we may, in our discretion, refuse to accept it and deny your refund request.

Warranty: One-Year Limited (or longer where required by law)

We offer a one-year limited product warranty on all products. If you reside in the European Economic Area (EEA), and you purchased your NeuroTennis product in the EEA, the warranty period is two years from the date of purchase. To view the complete set of warranty terms, including all limitations and exclusions, or to learn how to obtain warranty service, please see the Terms of Sale.