NeuroTennis Privacy Policy | Staging - NeuroTennis
Staging – NeuroTennis

Privacy Policy

Revised July 7, 2020

Thank you for your interest in NeuroTennis!

Like you, we value privacy, and we want to be completely transparent about what we do with your information. This page describes the information we receive, how we use it, and how you can manage your privacy while using NeuroTennis.

Please review our Privacy Policy in full and let us know if you have any questions. We tried to find the right balance between privacy and functionality, but if you are not comfortable with any part of the policy, please send us an email about your concerns (support@neurotennis.com) or simply stop using NeuroTennis.

This policy applies to all our products and services, including our devices, websites, and mobile apps, which we will collectively refer to simply as “NeuroTennis.”

NeuroTennis Privacy Tenets

We developed this policy based on seven key privacy tenets:

  • Your personal information is extremely valuable to you.
  • We must earn your trust through respectable business practices and a secure software platform.
  • We will never sell your personal information.
  • We will only save and use personal information with your consent and for the sole purpose of providing NeuroTennis’ features and services.
  • We will not share your personal information with anyone except as necessary to process your transactions, comply with the law, or protect NeuroTennis and others from harm. We will always take all reasonable measures to ensure the confidentiality and security of your information.
  • In the unlikely event of a security breach, we will promptly alert you if we discover that your personal information is compromised.
  • We will delete your personal information if you terminate your account.
What information do we receive and/or retain and how do we use it?

Account / profile information

When you sign up for a NeuroTennis account, you voluntarily give us some information about yourself as part of your profile. Your profile includes your name, email address, username, and optional profile picture. We associate your profile information with your account, and we use it to associate your lessons, drills, and other personalized content with you. We may also use your email address to notify you of upcoming changes or improvements to NeuroTennis.

In some cases, NeuroTennis shares your profile information with trusted third parties solely to process your requests while using our software. For example, your profile information may be necessary to complete your purchases. In these cases, we will share it with our explicit instructions in compliance with this Privacy Policy and other appropriate confidentiality and security measures. Please note that NeuroTennis will never sell your profile information.

Stuff you save

Our products allow you to customize your NeuroTennis experience by recording new voice commands, uploading videos, creating drills, and more (this is “Your Content”). We store Your Content so that we can provide it back to you when you need it, no matter where you are. You can also share Your Content with other people, in which case we will transmit it to them upon your request. We never share Your Content with other users unless you ask us to.

Financial information

When you buy a product from our website, we save payment information and information about what you bought. We may use and share this information with our trusted third-party payment providers strictly for processing your transaction in a secure manner. We do not use your financial information for any other purpose.

Usage and technical information

NeuroTennis wants to provide the best user experience. We think that means offering content that is customized to your interests and preferences, making our products easy and convenient to use, and quickly resolving any issues that you may encounter. To achieve these goals, we use and sometimes retain information related to your use of our products. Whenever possible, we disassociate this information from your account so that it cannot be linked back to you. Please see the list below for an explanation of what we do with usage and technical information.

IP address

We save your IP address(es) in our logs when you first create an account and when you complete transactions on our website. We infer broad geolocation information from IP addresses to help us understand where people are using NeuroTennis. 

Cookies and other data stored on your computer or mobile device

We use cookies and similar types of data stored on your device to make using NeuroTennis more convenient for you. We store essential cookies to enable certain features and remember your preferences. For example, we store a cookie or equivalent technology on your mobile device to remember that you have signed into the NeuroTennis mobile app so that you don’t have to sign in each time you use it. You may not opt out of these essential cookies, but you can manage all cookies in your browser’s settings as discussed in more detail below.

We also use technologies like cookies to better understand how people collectively use the NeuroTennis web site. Specifically, we use Google Analytics to help us calculate anonymous and aggregated usage statistics (e.g., 1,000 unique visitors checked out one of our pages over the last 24 hours). Google Analytics cookies are non-essential, and you may choose to opt-out of their use. 

To better understand how Google Analytics works, please see Google’s privacy terms for partner sites here: https://policies.google.com/technologies/partner-sites (note: NeuroTennis does not use any of Google’s advertising features). You may opt out of Google Analytics by installing this browser add-on: https://tools.google.com/dlpage/gaoptout

Non-Personal Usage Characteristics

We save characteristics about your browser (e.g., Chrome or Safari), computer (e.g., Windows or MacOS), and/or mobile device (e.g., Android or iOS) to help us troubleshoot problems and improve NeuroTennis. We also save information about which NeuroTennis features (e.g., record a new instruction) you use. We use this information to learn which features are popular in NeuroTennis.  We may also provide useful tips to our users based on whether they have used these features.
Support information

When you contact us, we may save your contact information to troubleshoot issues with NeuroTennis or your account.

Other limited ways we may share your information

In very limited circumstances, we may share your information (including profile information, Your Content, and other information that you may consider private) with trusted third-parties for reasons other than those discussed above. The sections below describe these limited circumstances.

Service providers

We may save and process your information with the help of trusted, third-party service providers. For example, we may contract with one or more reputable cloud service providers to securely maintain your data. These providers are legally obligated to act in accordance with our instructions and in a manner that complies with this Privacy Policy and other appropriate confidentiality and security measures.

Law enforcement and security

We may share your information with trusted third-parties (like law enforcement and government agencies) to: (a) conform to or comply with the law; (b) enforce our Terms of Service, including the investigation of potential violations; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect and defend the rights, property, or safety of NeuroTennis, our users, or the public as required or permitted by law. In all such cases, we will only share as much information as is reasonably necessary to comply with the law, regulation, or legal request.

General

We may share aggregated, non-personally identifiable information (e.g., “50% of our users use an Android device”) publicly and with our business partners.

If NeuroTennis is involved in a merger, acquisition, or sale of assets, we will continue to ensure the confidentiality of your information and give you notice before transferring or subjecting your information to a different privacy policy.

How can you manage your privacy?

Right to access and control your information

You always have the right to access and control your information. Particularly, you can view and change information about you in your profile page at any time. You can also delete your account entirely by sending an email to support@neurotennis.com. When you delete your account, we will deactivate it and remove your private information from NeuroTennis. Once we delete your information from our primary servers, we may still retain some archived copies in our backups for a commercially reasonable period of time.

Managing cookies
 
You may opt out of receiving certain cookies like Google Analytics as described above. You may also change your browser’s settings to delete existing cookies and/or reject new cookies. For example, if you prefer not to receive cookies, you can set your browser to warn you before accepting each one. You also have the option to refuse all cookies entirely by turning them off in your browser. However, rejecting essential cookies may affect your ability to use the software as intended with all its functionality. Your browser or device may also have other capabilities for managing your privacy. Please visit your browser’s help pages, including these:
 

Mobile platform permissions
 
The Android and iOS mobile platforms identify certain types of data (e.g., contacts, camera, etc.) that mobile apps cannot access without your permission.  For example, we request microphone access to enable you to record coaching instructions, lesson names, and drill names. We will alert you the first time the NeuroTennis mobile app wants permission to access certain types of data, and you may choose to consent to that request. If you choose to withhold consent, some of the mobile app’s functionality may be unavailable to you. But please note that our mobile app will only access your device’s data for obvious reasons directly related to NeuroTennis features. For example, the NeuroTennis mobile app only accesses your device’s microphone when you are explicitly trying to record sound. 
 
 
Changes to this Privacy Policy

NeuroTennis may change this Privacy Policy from time to time without prior notice to you, but we will post all changes on our website. If you continue to use NeuroTennis after the changes take effect, you agree to the terms of the revised policy.

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