Revised July 7, 2020
Thank you for your interest in NeuroTennis!
Like you, we value privacy, and we want to be completely transparent about what we do with your information. This page describes the information we receive, how we use it, and how you can manage your privacy while using NeuroTennis.
This policy applies to all our products and services, including our devices, websites, and mobile apps, which we will collectively refer to simply as “NeuroTennis.”
NeuroTennis Privacy Tenets
We developed this policy based on seven key privacy tenets:
- Your personal information is extremely valuable to you.
- We must earn your trust through respectable business practices and a secure software platform.
- We will never sell your personal information.
- We will only save and use personal information with your consent and for the sole purpose of providing NeuroTennis’ features and services.
- We will not share your personal information with anyone except as necessary to process your transactions, comply with the law, or protect NeuroTennis and others from harm. We will always take all reasonable measures to ensure the confidentiality and security of your information.
- In the unlikely event of a security breach, we will promptly alert you if we discover that your personal information is compromised.
- We will delete your personal information if you terminate your account.
What information do we receive and/or retain and how do we use it?
Account / profile information
When you sign up for a NeuroTennis account, you voluntarily give us some information about yourself as part of your profile. Your profile includes your name, email address, username, and optional profile picture. We associate your profile information with your account, and we use it to associate your lessons, drills, and other personalized content with you. We may also use your email address to notify you of upcoming changes or improvements to NeuroTennis.
Stuff you save
Our products allow you to customize your NeuroTennis experience by recording new voice commands, uploading videos, creating drills, and more (this is “Your Content”). We store Your Content so that we can provide it back to you when you need it, no matter where you are. You can also share Your Content with other people, in which case we will transmit it to them upon your request. We never share Your Content with other users unless you ask us to.
When you buy a product from our website, we save payment information and information about what you bought. We may use and share this information with our trusted third-party payment providers strictly for processing your transaction in a secure manner. We do not use your financial information for any other purpose.
Usage and technical information
NeuroTennis wants to provide the best user experience. We think that means offering content that is customized to your interests and preferences, making our products easy and convenient to use, and quickly resolving any issues that you may encounter. To achieve these goals, we use and sometimes retain information related to your use of our products. Whenever possible, we disassociate this information from your account so that it cannot be linked back to you. Please see the list below for an explanation of what we do with usage and technical information.
We save your IP address(es) in our logs when you first create an account and when you complete transactions on our website. We infer broad geolocation information from IP addresses to help us understand where people are using NeuroTennis.
Cookies and other data stored on your computer or mobile device
We also use technologies like cookies to better understand how people collectively use the NeuroTennis web site. Specifically, we use Google Analytics to help us calculate anonymous and aggregated usage statistics (e.g., 1,000 unique visitors checked out one of our pages over the last 24 hours). Google Analytics cookies are non-essential, and you may choose to opt-out of their use.
To better understand how Google Analytics works, please see Google’s privacy terms for partner sites here: https://policies.google.com/technologies/partner-sites (note: NeuroTennis does not use any of Google’s advertising features). You may opt out of Google Analytics by installing this browser add-on: https://tools.google.com/dlpage/gaoptout.
Non-Personal Usage Characteristics
When you contact us, we may save your contact information to troubleshoot issues with NeuroTennis or your account.
Other limited ways we may share your information
In very limited circumstances, we may share your information (including profile information, Your Content, and other information that you may consider private) with trusted third-parties for reasons other than those discussed above. The sections below describe these limited circumstances.
Law enforcement and security
We may share your information with trusted third-parties (like law enforcement and government agencies) to: (a) conform to or comply with the law; (b) enforce our Terms of Service, including the investigation of potential violations; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect and defend the rights, property, or safety of NeuroTennis, our users, or the public as required or permitted by law. In all such cases, we will only share as much information as is reasonably necessary to comply with the law, regulation, or legal request.
We may share aggregated, non-personally identifiable information (e.g., “50% of our users use an Android device”) publicly and with our business partners.
How can you manage your privacy?
Right to access and control your information
You always have the right to access and control your information. Particularly, you can view and change information about you in your profile page at any time. You can also delete your account entirely by sending an email to email@example.com. When you delete your account, we will deactivate it and remove your private information from NeuroTennis. Once we delete your information from our primary servers, we may still retain some archived copies in our backups for a commercially reasonable period of time.
Mobile platform permissions